Guide-Line Support Worker – Maternity Cover

We are looking for a passionate and committed individual for this role, which involves providing support to people contacting Mind in Bradford’s Guide-Line telephone helpline and live chat service.

Guide-Line is an all age telephone helpline and live chat service for residents of Bradford District and Craven, offering confidential emotional support, guidance, information and signposting. The service is open from 12pm noon to 12am midnight, 365 days a year and is receiving an increasing number of calls and live chats; currently around 2,000 per month. The service is delivered by a dedicated team of Guide-Line staff and volunteers, who bring their expertise and passion for delivering the best possible service.

The role will appeal to those who have:

  • A positive attitude to people with mental health and emotional wellbeing issues
  • A passion to help improve people’s lives
  • A commitment to excellence

Salary scale:                     £11.87 increasing to £12.14 on completion of a 6-month probationary period

Hours:                               8 hours/week (Wednesdays 8pm-12am & Saturdays 8pm to 12am)

Location:                            Kenburgh House, 28 Manor Row, Bradford, BD1 4QU - role can be home-based (on the condition that you                                                      have  a confidential space to do the work from home)

Responsible to:                 Service Coordinator

Annual Leave:                    25 days pro-rata

Pension:                            We operate a contributory pension scheme which you will be auto-enrolled into (subject to the conditions of the                                               scheme).

Probationary period:      6 months

Closing Date:                      10am on Monday 10th January 2022

Interview Date:                 Monday 17th January 2022

In the first instance for any enquiries please call the office on 01274 730815.

Making an Application

  • CVs will not be accepted.
  • Please email your completed application form in word format (as an attachment) to
  • Please note it is not possible for us to give feedback to non-shortlisted applicants
  • Mind in Bradford is committed to safeguarding and promoting the welfare of vulnerable adults and all successful applicants will be asked to apply (through Mind in Bradford) for an enhanced Disclosure and Barring Service (DBS) check and a right to work in the UK check.

Downloads -

Job description
Application form
Equal opportunities monitoring form

Closing date: 10th January 2022 10:00am
Hours: 8
Salary: £11.87
Salary Frequency: Per hour
This job is connected with: Mind in Bradford