We are looking for a passionate and committed individual for this role, which involves providing support to people contacting Mind in Bradford’s Guide-Line telephone helpline and live chat service.
Guide-Line is an all age telephone helpline and live chat service for residents of Bradford District and Craven, offering confidential emotional support, guidance, information and signposting. The service is open from 12pm noon to 12am midnight, 365 days a year and is receiving an increasing number of calls and live chats; currently around 2,000 per month. The service is delivered by a dedicated team of Guide-Line staff and volunteers, who bring their expertise and passion for delivering the best possible service.
The role will appeal to those who have:
Salary scale: £11.87 increasing to £12.14 on completion of a 6-month probationary period
Hours: 8 hours/week (Wednesdays 8pm-12am & Saturdays 8pm to 12am)
Location: Kenburgh House, 28 Manor Row, Bradford, BD1 4QU - role can be home-based (on the condition that you have a confidential space to do the work from home)
Responsible to: Service Coordinator
Annual Leave: 25 days pro-rata
Pension: We operate a contributory pension scheme which you will be auto-enrolled into (subject to the conditions of the scheme).
Probationary period: 6 months
Closing Date: 10am on Monday 10th January 2022
Interview Date: Monday 17th January 2022
In the first instance for any enquiries please call the office on 01274 730815.
Making an Application
Downloads - https://www.mindinbradford.org.uk/get-involved/job-vacancies/guide-line/
Job description
Application form
Equal opportunities monitoring form