The Challenge - NCS - Programme Manager (Delivery)

Salary: £30,000 pro rata
Location: Yorkshire, Greater London, Surrey, Bucks & Berks, West Midlands, Manchester and Lancashire.
Role Length: 4 - 5 months.
Dates: June - September.
Role Type: Core staff, manager, office-based.

The NCS Programme Manager is responsible for managing the operational delivery of our National Citizen Service (NCS) programmes for young people. You will manage and develop a team of logistical and pastoral staff, providing leadership & coaching as appropriate. You will be expected to ensure high quality and safe programme delivery, with the ability to respond quickly & effectively to critical incidents and emergencies.  This role is perfect for motivated individuals with experience of line managing teams and youth engagement.

Main Responsibilities

  • Provide effective leadership for the delivery & quality of the NCS programmes, building a strong team which is well bonded and clearly directed.
  • Support, develop and directly manage a team of Programme Associate Managers,
  • Assistant Programme Managers and Administrators, ensuring they have clear personal development plans & objectives.
  • Indirectly support and manage a range of pastoral support staff working on the NCS programme (including leaders, mentors, support staff and facilitators).
  • Support Associate Managers in the management of their programmes, advising on, and where appropriate making, decisions on behavioural, safeguarding & staff management issues.
  • Ensure that your programmes are fully risk assessed on an on-going basis.
  • Develop high quality community partnerships with a range of local charities & social enterprises.
  • Provide logistical direction & management as required on areas including transport, venues and residential accommodation, ensuring that these are delivered within budget.
  • Provide out-of-hours on-call cover as part of a rota through delivery periods.

Person specification
Youth Work experience:

  • Extensive experience of working with groups of young people (14-19) in residential, educational or outdoor settings
  • Experience of managing youth programmes
  • Track record of dealing effectively with serious incidents and managing safeguarding effectively under pressure

Project management & logistics:

  • Experience in successfully managing & delivering large scale and complex projects on time, including managing large budgets

People management:

  • Proven track record of leading & motivating large teams of people in challenging environments (e.g.) residential youth programmes or outdoor education)
  • Experience of coaching & developing effective teams in a fast-paced and demanding environment
  • Community engagement & relationship management:
  • Proven track record of successfully working with diverse community groups
  • Experience of working in community management & advocating change in society
  • Establishing & maintaining effective relationships with internal & external stakeholders

Qualifications & experience:

  • A strong academic record or equivalent relevant experience


  • Strikingly positive attitude, integrity & resilience
  • Flexible & responsive approach to work to meet emerging needs of the organisation


Closing date: 1st March 2018 12:00am
Hours: 7
Salary: £30,000
Salary Frequency: Per annum
Further details available at:
This job is connected with: The Challenge